Whilst we always aim for a next-day dispatch some products may be periodically out of stock. In the event of a delay to your delivery, one of our team will be in immediate contact.
Shipping rates are calculated at checkout by our courier partner UPS, and vary depending on weight/location.
All orders over £150 will have the option of free shipping on checkout. Free shipping is only granted once it has been manually selected on checkout- we can’t provide you with free shipping once your order has been confirmed.
Please also note that we currently only offer weekday delivery.
If you wish to stipulate a delivery day, or if you have any questions about our deliveries, please feel very welcome to get in touch with us via email email@example.com or phone 020 3857 5870.
*Please note: our office is closed on Friday’s, so all orders placed on Thursday will be dispatched the following week*
Want your wine shipped outside the UK? No problem. We offer delivery to most of the main European countries with our partner UPS. When ordering for international delivery you can expect your wine to take up to 5 working days.
Please note – delivery to some countries will incur international shipping tariffs, import/customs fees, wine importation costs, border-to-border fees, excise duties, etc, for which you and/or the recipient will be liable in order to complete successful delivery of your wine. If you have any questions in regards to a recent purchase with us, or you would like to enquire in regards to International Delivery then we are more than happy to answer any questions you may have, to the extent of our knowledge.
Should you wish to send wine Stateside, to Asia-Pac or other parts of EMEA – in fact – anywhere that’s not UK or EU – please send us a note within your order at checkout, and/or email firstname.lastname@example.org and/or phone us on 020 3857 5870.
See below for a list of locations within Europe that we currently do not deliver to:
Italy (limitations) : Please enquire
ORDER & COLLECT
We offer store collection, available from our HQ in Brixton. To select, choose the pickup option at checkout, after which we will get in touch so you know when to collect.
If you’re not in when the courier arrives, they’ll leave a contact card. Call the number on the card to sort out a suitable time for our UK courier partners UPS to re-deliver to you free of charge. If you don’t organise re-delivery the wine will re-direct back to our warehouse in Brixton, London.
Our couriers need a signature to deliver your order, so make sure you give us a delivery address where someone will be available to sign for them.
We won’t sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order (in line with our T&Cs) you are confirming that that you are at least 18 years of age and we, or our couriers, reserve the right to ask for some form of ID, or to not deliver the goods, if we are unsure about the recipient’s age.
Alcohol will not be delivered to anyone who appears intoxicated.
Please drink responsibly and refer to drinkaware.co.uk for more info.
DAMAGED OR FAULTY GOODS
If your order is damaged you can refuse to sign for it, after which it will be sent back to us in Brixton, London. Please take a minute to examine your parcel upon delivery and if there’s any damage, tell us about it on the courier’s delivery note when you sign. All claims must be made within 24 hours of delivery by email to email@example.com or phone 020 3857 5870. We will either process a full refund, or re-send the package depending on the circumstances.
Due to the specialist nature of our range, and the vast distances the wine needs to travel to reach the UK, stated vintages may not always be available. We attempt to make sure all vintage information is as up to date as possible, however in the event of a vintage change affecting your order, one of our team will be in touch prior to dispatch.